Customer Awareness and Jobs-To-Be-Done Map
This map categorizes your target buyers by their awareness stage and identifies the core job they are hiring your coffee subscription to do.
| Stage | Job to be done | Pain language | Message angle |
|---|---|---|---|
| Unaware | Wake up and get through the morning routine with a reliable, decent cup of coffee. | I just buy whatever is on sale at the grocery store, but it usually tastes stale. | Highlight the distinct difference in taste and energy between aging grocery store coffee and freshly roasted beans. |
| Problem Aware | Find better tasting coffee that I can make at home without buying expensive equipment. | I want a coffee shop experience at home, but my local roaster is too far away. | Emphasize the convenience of bringing the local roaster quality directly to their kitchen without extra effort. |
| Solution Aware | Set up a recurring delivery so I never run out of fresh beans on a busy morning. | I always forget to buy coffee and end up drinking old instant coffee when I run out. | Focus on the set-it-and-forget-it reliability with flexible 2-week or 4-week shipping schedules. |
| Product Aware | Compare Kettle & Crow's roast profiles and subscription terms against other specialty online roasters. | Other subscriptions lock me in or ship coffee that was roasted weeks ago. | Highlight the clear roast dates printed on the bag, simple cancellation policies, and precise shipping cycles. |